Returns & Refund Policy

1. Return Policy

At NOYA, customer satisfaction is a priority.

We offer a 30-day return policy from the date your order is delivered.

To initiate a return, you must contact our support team first at:
📩 contact.noyaLondyn@gmail.com

⚠️ Returns requested without prior approval will not be accepted.

2. Return Conditions

To be eligible for a return:

  • The request must be made within 30 days of delivery
  • The return must be requested via email and approved by our team
  • The product must be in good condition and not intentionally damaged
  • Proof of purchase is required

Once your request is approved, you will receive detailed return instructions.

3. Right to Cancel (UK Consumer Law)

In accordance with the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason.

However:

  • The product must be returned in a resalable and hygienic condition
  • We reserve the right to refuse a refund if the item shows signs of excessive use or hygiene concerns

4. Refunds

Once the returned product has been received and inspected:

  • Your refund will be issued to the original payment method
  • Please allow several business days for the refund to appear

NOYA reserves the right to refuse refunds if return conditions are not met.

5. Return Shipping

  • Return shipping costs may be the responsibility of the customer
  • Original shipping costs are non-refundable

6. Damaged or Defective Products

If your item arrives damaged or defective:

  • Contact us within 48 hours of delivery
  • Provide photo or video evidence

We will offer a replacement or refund, depending on the situation.

7. Order Cancellation

Orders can only be cancelled before they are processed or shipped.

Once shipped, the return policy applies.

8. Contact

For any return or refund request, please contact:
📩 contact.noyaLondyn@gmail.com